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Please review our privacy policy below. If you require more information, please contact us -

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Thank you for visiting

Novaes is dedicated to keeping your details private. Any information that we collect in relation to you is kept strictly secured.


Novaes Aesthetics (“we”, “us, “our” “Novaes”) provides you with access to our site, This Privacy Policy explains how certain information about you may be processed. By using this site and placing orders, you expressly consent to the use of your data in accordance with this Privacy Policy and the Terms of Use.

This Privacy Policy has been drafted under the Privacy Act 1988 (including the new National Privacy Principles) (the Privacy Act). More information on privacy legislation is available from the Federal Privacy Commissioner at  It was updated in June 2018 to reflect the changes in the European Union General Data Protection Regulation (GDPR).

We will inform you of any changes to this Privacy Policy and post any changes to the site so that you are always informed about what information we collect, how we use it and under what circumstance we may disclose it. 

By continuing to use the site after any posted revisions, you have accepted these terms and consented to our collection, use and sharing of information as we describe in this Privacy Policy.  If you do not agree with this Privacy Policy, please do not use the site.

If you have any questions regarding this Privacy Policy you can contact Novaes as follows:




Novaes will only collect Personal Information where the information is necessary for Novaes to perform one or more of its functions or activities. In this context, “collect” means to gather, acquire or obtain by any means, information in circumstances where the individual is identifiable or identified.

Novaes collects and uses Personal Information about you primarily to supply you with the products and services you order from it. Novaes also collects and uses Personal Information for related (or secondary) purposes including:

  1. billing and account management.

  2. business planning and product development; and

  3. to provide you with information about promotions, as well as the products and services of Novaes and other organisations.


What is "personal information"?

The Privacy Act 1988 currently defines "personal information" as meaning information or an opinion about an identified individual or an individual who is reasonably identifiable:

  • whether the information or opinion is true or not; and

  • whether the information or opinion is recorded in a material form or not.

If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as "personal information" and will not be subject to this privacy policy.

Browsing our site and Cookies:

You may visit our site anonymously however, when you browse our store, we automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.


This information includes:

  • the type of browser and operating system you are using

  • the address of the referring site (i.e. the previous site you had visited) and the website you leave our site to visit

  • the date and time of your visit

  • your server’s IP address (a number which is unique to the machine); and

  • the address of the pages you accessed


It does not personally identify individual users unless the user has previously elected to identify themselves by submitting personal information.


Please visit our Cookie Policy to find out more about how we use cookies.


Contact form data:

If you subscribe to our mailing list, we will collect basic contact details such as your email and contact name. 

With your permission, we may send you emails about our promotions, new products and other updates. 


If you do not wish to remain a subscriber to our mailing list or otherwise receive updates on our products and services, you are able to remove your details from the subscriptions list via the “unsubscribe” link at the bottom of each email.


You can use the online forms for a number of purposes such as to request further information about other Novaes products and services. In order to process your request, we will require you to provide us with certain personal information. This includes such details as your name and contact.


Novaes may also conduct voluntary surveys or request other voluntary information from time to time. These surveys provide Novaes with important information that enables improvement in the types and quality of services offered and the manner in which those services are offered. It will always be clear whether the information requested is mandatory or voluntary.


Account data:

When you register for an account, we collect and store your name and your email address.  This information is stored securely.


Online Platform and Payment Gateways:

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as yours and your gift recipient’s name, address and email address. Novaes requires this information to help us process and manage your request.


Our online store is hosted with Wix. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Wix will store your data on a secure server behind a firewall and will use the information we collect as part of the payment processing practice.


When you add a product to the shopping cart this information will remain in the cart for an indefinite period of time unless you delete it.


When you make a purchase from Novae’s site the Personal Information disclosed to Novaes (outlined above) to complete purchases that you choose to make will be shared with whichever payment gateway you select.


Payment and third-party services:

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

Personal information collected at this site will only be disclosed to third parties in accordance with this Privacy Policy and with the Terms and Conditions of any relevant service.


Novaes uses the following payment options:

Stripe Payment Portal


Where you submit a payment via the Site, you will be providing your credit card details to this service provider. Your credit card details are not stored by the service provider and cannot be accessed by Novaes staff.


Once you leave our store’s Site or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our site’s Terms of Service.


Please refer to the individual service provider Privacy Policy for details regarding how they use and disclose your credit card details and any other personal information they collect.



When you click on links on our blog, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

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